About Us
FAU was founded with a clear purpose: to provide transport operators with tailor-made insurance solutions specifically designed to address the unique risks and operational demands of the transport industry.
Drawing on extensive experience across a broad spectrum of transport businesses, our initial focus was to deliver comprehensive cover throughout South Africa and neighbouring territories.
From the outset, our commitment has been to build strong, lasting partnerships with our clients on the road, offering not only insurance, but genuine peace of mind.
As our reputation strengthened, so too did the demand from our valued brokers and clients to extend our expertise beyond the transport sector. In response, we expanded our underwriting capabilities to include a comprehensive range of commercial and business insurance solutions.
FAU now offers a complete suite of insurance services.
This exciting phase of growth has driven our team to continuously refine and enhance our products, benefits, and coverage options. Today, we are proud to present a broader and more robust portfolio of insurance solutions, developed with the same care, precision, and industry insight that established our reputation in transport.
We look forward to bringing these expanded offerings to market and supporting our clients with trusted, forward thinking insurance solutions.
WHERE TRANSPORT EXPERTISE MEETS INSURANCE STRENGTH
OUR VISION
To be the leading specialist trucking insurance partner, setting the benchmark for reliability, expertise, and long-term protection in the transport industry.
OUR PROMISE
-
Accurate communication
-
Prompt response to all and any query.
-
Keep you informed at all times.
-
Delivery of the best service's possible.
-
Excellent turnaround times.
-
Focused on customer satisfaction.
-
Personalised Service
-
Helpful and honest with all tasks
OUR SERVICE’S
-
Commercial assets
-
Personal assets
-
Business assets
-
Onsite risk analysis
-
Risk Identification
-
Specialised cover
-
Low industry excesses
-
Prompt claim settlement
-
Risk management
OUR PEOPLE
-
Experienced underwriters
-
Professional claims handlers
-
Innovative thinking
-
Long term relationship building
-
Knowledgeable advice
-
Time saving processes
-
Strong team Leaders
-
Approved industry providers
-
Qualified surveyors
Our
Insurance
Team
At the centre of everything we do is our team. Real people, with real experience, who genuinely care about the work they do and the clients they support.
Our insurance staff understand that behind every policy and every claim is a person, a business, and a livelihood. That perspective shapes how we show up every day, with empathy, accountability, and a strong sense of responsibility. We listen carefully, communicate openly, and take ownership, because we know how much trust our clients place in us.
What makes our team special isn’t just technical knowledge, but heart. They are passionate about helping, committed to doing the right thing, and willing to go the extra mile when it matters most. In an industry that can often feel impersonal, our people pride themselves on being present, approachable, and dependable.
Together, we bring professionalism with a human touch, supporting our clients through challenges,
celebrating successes, and building relationships that last.
Handling
Your Claim
When an incident occurs, we understand that it can be stressful, disruptive, and time sensitive. Our role is to guide you through the claims process with clarity, care, and professionalism, so you can focus on getting back on the road and back to business.
From the moment your claim is reported, our experienced claims team takes ownership of the process.
We assess the circumstances, manage all necessary documentation, liaise with repairers, and third parties, keeping you informed every step of the way. You are never left wondering what's happening or what comes next.
We approach every claim with the same commitment: to act in your best interests, ensure a fair and efficient outcome, and minimise delays wherever possible. While some claims may take time due to investigations or third-party recoveries, we remain proactive, transparent, and accessible throughout.
At its core, claims handling is about more than policies and paperwork, it's about people.
That's why we combine technical expertise with a genuine, hands-on approach, delivering support you can rely on when it matters most.
